No products in the cart.
Refund & Returns Policy
Last Updated: September 2026
Business Name: Shimmer Bright
Website: https://shimmerbright.in/
At Shimmer Bright, we manufacture and sell lighting products with care and attention to quality. Because our products are carefully packed and, in some cases, made or prepared specifically for an order, all sales are final.1. No Return Policy
Shimmer Bright does not accept returns or exchanges for products purchased through our website.
Once an order has been successfully placed and processed, the product cannot be returned for:
⦿ Change of mind
⦿ Change in colour preference
⦿ Change in design preference
⦿ Change in size preference
⦿ Product no longer required
⦿ Personal preference
⦿ Incorrect product selection by the customer
⦿ Incorrect measurements provided by the customer
⦿ Any other reason where the product has been supplied as ordered
Customers are requested to carefully check the product description, dimensions, material, colour, specifications and other details before placing an order.
2. No Refund Policy
All purchases from Shimmer Bright are non-refundable, except where a refund is required under applicable law or where Shimmer Bright determines that a refund is appropriate for a verified issue with the order.
Refunds will not be provided for:
⦿ Change of mind
⦿ Personal preference
⦿ Product not matching the customer's expected appearance
⦿ Incorrect size selected by the customer
⦿ Incorrect measurements provided by the customer
⦿ Failure to check product specifications before ordering
⦿ Products that have been installed, modified or altered
⦿ Damage caused after delivery
⦿ Damage caused by incorrect installation or handling
⦿ Electrical damage caused by improper wiring, voltage fluctuation or incorrect electrical connections
3. Damaged Product on Delivery
Customers must inspect the package and product immediately after delivery and before installation.
If the product arrives visibly damaged, please contact Shimmer Bright as soon as possible with:
⦿ Order number
⦿ Customer name
⦿ Registered mobile number
⦿ Clear photographs of the outer packaging
⦿ Clear photographs of the product
⦿ Photographs/videos showing the damage
⦿ A short description of the issue
The matter will be reviewed by our team.
If the damage is verified as having occurred before or during delivery, Shimmer Bright may, depending on the circumstances and availability:
⦿ Provide a replacement, or
⦿ Provide another appropriate resolution as required under applicable law.
4. Wrong Product Delivered
If you receive a product that is different from the product ordered, contact us immediately with your order details and photographs/videos of the product received.
After verification, Shimmer Bright may arrange an appropriate resolution, including replacement where applicable.
Do not install or modify the product before contacting us.
5. Defective Product
If a product has a genuine manufacturing defect, please contact us with:
⦿ Order number
⦿ Photographs/videos of the issue
⦿ Product details
⦿ Description of the defect
After verification, Shimmer Bright may provide an appropriate remedy, which may include repair, replacement or refund where applicable and required by law.
6. Installation
Customers should inspect the product carefully before installation.
Lighting products should be installed by a qualified electrician or professional installer.
Shimmer Bright will not be responsible for damage caused by:
⦿ Incorrect installation
⦿ Incorrect wiring
⦿ Improper electrical connections
⦿ Voltage fluctuations
⦿ Electrical faults
⦿ Physical impact
⦿ Improper handling
⦿ Modification of the product
⦿ Installation contrary to the product instructions
Installation of the product may affect eligibility for any remedy where the issue has been caused by installation or handling.
7. Customized / Made-to-Order Products
Customized, personalized or made-to-order products are not eligible for cancellation, return or refund, except where a remedy is required under applicable law or where the product is verified to have a manufacturing defect or another issue attributable to Shimmer Bright.
8. Order Cancellation
Orders cannot normally be cancelled once they have entered processing, manufacturing or dispatch.
If a cancellation request is received before processing begins, Shimmer Bright may review the request depending on the order status.
Once manufacturing or dispatch has started, cancellation may not be possible.
9. Delivery Issues
Customers are responsible for providing the correct:
⦿ Name
⦿ Delivery address
⦿ Mobile number
⦿ PIN code
⦿ Other required delivery information
If an order is returned to Shimmer Bright because of an incorrect/incomplete address, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment.
10. Customer Responsibility
Before placing an order, customers are advised to carefully review:
⦿ Product images
⦿ Product dimensions
⦿ Material
⦿ Colour
⦿ Design
⦿ Specifications
⦿ Installation requirements
⦿ Quantity
⦿ Product description
Placing an order confirms that the customer has reviewed and accepted the product information.
11. Important Notice
NO RETURN. NO REFUND.
All Shimmer Bright products are sold on a final-sale basis, subject to the exceptions stated in this policy and rights available to customers under applicable law.
Nothing in this policy is intended to exclude or restrict any consumer right or legal remedy that cannot legally be excluded or restricted.
12. Contact Shimmer Bright
For product-related issues or order assistance:
Shimmer Bright
Made by Hand with Heart
📧 Email: support@shimmerbright.in
💬 WhatsApp: +91 9606083133
🌐 Website: www.shimmerbright.in
Please keep your order number ready when contacting us so that our team can assist you quickly.